To get the guest experience right, you must first get the leadership/employee experience right.
Engaged Employees
“Research shows that people don't simply have passions, they develop them. If you want your team to be excited about and find purpose in their work, encourage them to be curious and experiment.” - Harvard Business Review
Higher Retention
“Employees want to work for organizations that provide personal and professional development, and they consider it a deciding factor when determining if they should stay with their current employer.” - Forbes
Increased Impact
“Employees want to work for organizations that provide personal and professional development, and they consider it a deciding factor when determining if they should stay with their current employer.” Fast Company